Thanks for shopping at Kissis
If you are not entirely satisfied with your purchase, we're here to help.


We offer 14-days money back guaranteed.

If there’s any sign of manufacturing defect on the item that you have purchased or if you find that the product does not fit you well, you can return your item(s) for an exchange or a full refund within 14 days from the day you've received your parcel. 

We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). Items returned not in its original state may not qualify for an exchange or a refund.


 1. What is you return policy?

  • Return must be done within 14 working days upon receiving your order.
  • Returns are provided for all items (except Value Buy items, Lingeries and Accessories) 
  • Returns only can be made one time per order no.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging..
  • The amount refunded will be deducted for Shipping cost ( RM6 WM, RM10 EM).
  • Your item needs to have the receipt or proof of purchase.
  • If the products have been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount. For example, paid price for the products less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are non-refundable. 
  • We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
  • All return shipping fees will be borne by the customer unless the return is due to incorrect or defective item(s) [see below].
  • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

Should you require further information or assistance in regards to this return, please do contact us at sales.kissis@gmail.com / IG Messenger: @kissisofficial (drop us a msg here)



2. What is your exchange policy?

Exchanges are available for size and/or color of the same style, or Exchanging for a different product storewide.

In the event if the preferred size is out of stock, the customer may choose to exchange with another colour (depending on stock availability) or opt in for a return and refund.


3. Incorrect / Defective items received

We apologise if we have sent you an incorrect / defective item. kindly contact our customer service at sales.kissis@gmail.com or drop us a message at Facebook / Instagram about this issue with your Order Number and a picture of the incorrect item or the defective area within 7 working days upon receiving your order.

  • all parcels must be sent back to KISSIS within 7 working days and proof of tracking number and postage fee receipt must be emailed to sales.kissis@gmail.com
  • if the item is no longer in stock, we will offer a replacement item or fully refund.


4. What is the return & exchange shipping cost?

  • For unsatisfactory Items (Examples: Item does not fit / Do not like the item / Quality not up to expectation), the return & exchange costs will be borne by Buyer. 
  • Exchange Shipping cost will charge for RM6 WM / RM10 EM.
  • Defective Items (Examples: Incorrect Item / Item big stained ), the return & exchange shipping costs will be borne by Kissis.

 

5. How do I return an item?

Kindly Pack your return items with original items with tag, along with PACKING SLIP for us to check and contact you further.

Mail your item to the following address:

Kissis Malaysia

0167133665

15a, Jalan Desa Botani 2,

Taman Desa Botani,

83000 Batu Pahat, Johor.

Once posted kindly inform us with tracking number via :

email: sales.kissis@gmail.com or I/G messenger : kissisofficial (drop us a msg here)

 

6. What is the timeline for my exchange or refund?

It takes about 7-10 Business Days for us to get your package at the fulfilment center, inspect your return, process it into inventory and for you to receive your exchange or refund.

 

 7. How will I receive my refund?

You can choose one of the following return options:
Exchange your item for a different size or a replacement for a wrong or defective item received or a full refund to your Bank Account.

For Refund to Bank Account, Please provide the following Detail:
1. Bank A/C Holder Name:

2. Bank A/C No.:

3. Bank Name: 

(**Please ensure that the details are provided completely and correctly)